Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shij’s ReviewPro and Concilio Labs

Leveraging the two-way integration amongst Shiji’s ReviewPro and Concilio Labs enables Kempinski to develop 360º guest profiles for hyper-personalised guest assistance.

Barcelona 8th November 2022: ReviewPro, a Shiji Team manufacturer supplying the foremost Visitor Expertise System for hospitality, and Concilio Labs, a foremost company in guest intelligence technological innovation, integrate to help a groundbreaking 360-degree strategy to guest profiles for Kempinski Motels.

“The magic of fantastic integrations is ease of use, intra-operability, lower overheads, and minimal agony points”, claims Riko Van Santen, Chief Information Officer at Kempinski Resorts and Member of the Administration Board, “What stood out about Shiji’s ReviewPro’s open up API-integration was the performance of each the technological innovation and the teams enabling a simplified ‘no headache’ expertise.”

Kempinski Motels carried out this integration to enrich visitor profiles inside their resort CRM. The aim is to realize visitor preference in purchase to make improvements to operations and far better the guest experience, which has a optimistic impression on on the net name and the Worldwide Assessment Index™ (The GRI™ is a world-wide resort benchmark score for guest pleasure).

“These days, it is no for a longer period adequate for models to depend on typical segments to profile their friends. They must draw on data from numerous sources and assess it at the pace of enterprise, heading outside of the CRM. Concilio’s Guest Perception Engine, coupled with Shiji’s ReviewPro system, provides a holistic image of attendees that arrives from accumulating, contextualizing, analyzing, and prescribing information. Hoteliers that prioritize visitor info and consider benefit of technological know-how to assistance them get closer to their guests, are in a greater situation to continue to be in advance of the competitors and get the loyalty of the progressively empowered guest”, states Terri Miller, CEO at Concilio Labs.

Concilio’s Guest Perception Motor is built to fortify visitor associations by anticipating and responding to guest wants. Put up-keep visitor suggestions is a crucial element as it provides hoteliers with an possibility to realize the guest’s encounter, what must be enhanced for all attendees, but more importantly, hoteliers can address every single guest’s concern prior to the guest’s up coming keep in the chain.

Shiji’s ReviewPro delivers an enhanced and customizable Visitor Survey option enabling lodge brands to get unique feedback across the guest journey. Through an integration into the Concilio Labs Visitor Perception Engine, the guest profile is increased with opinions collected from surveys. Above consecutive stays the profiles can be utilized to give individualized visitor service whether that be in-space preferences, features, actions recommended, or services. This applies regardless of whether it is a returning guest at the same house or an additional one particular within just the portfolio.

“In a aggressive luxurious sector exactly where consumer acquisition is a lot greater than that of shopper retention, personalised guest support is not only crucial, but financially rewarding.” suggests Michael Kessler, CEO at ReviewPro, a Shiji Group brand. “With our open up API we purpose to simplify the accessibility to guest suggestions knowledge, so that hoteliers can much better fully grasp their guests’ tastes, and further more make improvements to the good quality of the continue to be of their guests, make improvements to guest retention, raise RevPAR, and raise earnings.”

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About ReviewPro

ReviewPro, component of the Shiji Group, presents above a decade of knowledge and financial investment in innovation, continuing to be the benchmark of the hospitality business. The cloud-dependent Visitor Encounter System incorporates Hotel Reputation, Visitor Surveys, Circumstance Management, and Visitor Interaction, an AI-pushed automatic chatbot alternative. ReviewPro owns the industry-conventional on the net status rating, the World wide Assessment Index™️ (GRI), a propriety algorithm based mostly on review details gathered from +140 OTAs and evaluate web-sites in +45 languages. With around, 60,000 institutions in +150 nations around the world, ReviewPro provides the technology, guidance, and training to empower hoteliers to be far better.

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About Concilio Labs

Concilio Labs is on a mission to clear up crucial difficulties in hospitality today—those of visitor personalization and lodge loyalty—by acquiring modern technological know-how remedies that push boundaries. Concilio’s Insight Engine, a guest intelligence system, empowers hoteliers with actionable insights to produce customized guest experiences that go significantly further than conventional and existing capabilities in other very similar equipment. Other core company choices focus on guest knowledge, which includes tailored cellular app and built-in booking motor remedies for hoteliers looking to choose their visitor engagement to the up coming degree. The management crew has decades of proven experience doing the job with technological innovation leaders offering them the believability and a deep comprehension of the hospitality industry and its developing requirements. Concilio Labs is a quickly increasing brand with places of work in the Washington, DC area, United Kingdom, and throughout Europe.

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About Kempinski

Designed in 1897, Kempinski Motels is Europe’s oldest luxury resort team. Kempinski’s prosperous heritage of impeccable personalized service and outstanding hospitality is complemented by the exclusivity and individuality of its attributes. Right now the Kempinski Group operates 81 motels and residences in 35 nations around the world and now has much more than 26 prestigious projects below enhancement about the world. Each five-star resort displays the strength and success of the Kempinski model without losing sight of its heritage every a person imbues the good quality company have occur to assume from Kempinski even though embracing the cultural traditions of its place. The portfolio contains historic landmark homes, award-successful urban way of life motels, exceptional resorts and prestigious residences. Kempinski is a founding member of the World wide Hotel Alliance (GHA), the world’s biggest alliance of impartial hotel brands.

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