Whilst the impacts of the COVID-19 pandemic on the tourism business have been harsh, there remained a great prospect for Siri Village Chiang Mai to start out a hotel organization for the initially time.
Ms. Sirinphat Patchotikun (Khun Mai), the owner of Siri Village Chiang Mai Lodge, spoke about the history of the resort.
“Originally, I was in the organization of acquiring and advertising land in Chiang Mai. In 2019, we acquired an old dwelling of Chao Phraya that is over 100 a long time previous and designed it into a espresso store and photograph gallery,” he described.
“Because it is located in the coronary heart of the town and surrounded by several accommodations and guesthouses, the cafe was well-known amid foreigners. Later on on, the landowner at the rear of the espresso shop desired to provide so we had the opportunity to buy extra land and shut the shop in February 2019 to flip the location into a hotel.”
Two yrs afterwards Siri Village Chiang Mai Resort was opened, in August 2022, with the title Siri from ‘Siri Mongkhon’ which indicates great grace. Completely suited for a site that is surrounded by temples.
“From the knowledge of functioning a espresso shop we experienced an knowledge of the anticipations and needs of foreigners,” mentioned Khun Mai.
“Travellers are prepared to expend dollars to have a great working experience and company. As a result, we want to create a hotel that emphasises peace and serves the greatest support like home. With only 25 rooms, focusing on substantial parts, higher ceilings and impeccable cleanliness to meet up with the requires of global visitors.”
Gaining access to global travellers with SiteMinder
Following stepping into the lodge enterprise, Siri Village Chiang Mai, Khun Mai was searching for a remedy to help with on-line sales marketing and advertising. It was prompt by hoteliers in Chiang Mai that SiteMinder was a essential player in making bookings.
“SiteMinder’s system simplifies on the net sales for our business enterprise,” she claimed. “We can control price ranges, place availability and assess web profits in a single put in a really speedy time.”
“Additionally, in terms of marketing, SiteMinder is encouraging our new resorts become more visible and well-regarded on the internet. Pre-COVID we relied on prospects from stroll-ins and term of mouth, which is primarily Chinese company. We are now seeing a lot more and far more bookings from consumers from nations these as Europe and The united states.”
“At current, we are also seeing much more bookings from Loy Krathong,” Khun Mai continued. “90% of our Christmas and New Calendar year bookings have occur by means of the process. It allows us see that prospects are beginning to e book in progress for 1-2 months for a longer time.”
Simplify restricted personnel each day lifestyle with SiteMinder Platform.
Getting a modest hotel but concentrating on 4-5 star service, Khun Mai focuses on the coaching and improvement of limited workers likely.
“Our employees are producing along the way with the prospects. Just about absolutely everyone here has no hotel expertise and awareness in employing new technologies or systems,” she discussed. “Some individuals used to function in resorts but normally labored manually. So I’m employed to filling out facts or having notes on paper.”
Introducing the SiteMinder system is a new learning curve for the full team.
“Because our lodge does not have a sales or advertising and marketing section that goes to boost or exterior of tourism situations. Most of our staff are responsible for welcoming and delivering the greatest on-web-site assistance.”
“Adopting know-how like SiteMinder saves time in managing revenue responsibilities and reduces the use of files and we can shop details on the net. This gives workforce far more time to focus on provider do the job. ”
Thank you Khun Mai and keep up the excellent get the job done at Siri Village Chiang Mai!