Villa Italia and SiteMinder – Customer Story

The qualities of Villa Italia – 3 in total, providing 37 hotel rooms and 5 apartments – dot the idyllic hills of the Spessart and Franconia’s vineyards. 

The region is a well known all-year-round desired destination for leisure holidaymakers, and whilst several attendees opt for Villa Italia for a weekend of golfing or hiking, the site of the rooms and flats also enables small business travellers to get to their appointments effortlessly and speedily.

We not too long ago spoke to Antonio Ramirez, who manages Villa Italia. He instructed us about the rationale for switching to SiteMinder early in 2022 and how this alter has helped him optimise his online distribution.

From constrained visibility to considerably-reaching and time-saving online distribution

With their outdated system Villa Italia could only hook up to a several booking channels with out shelling out added costs. As a end result, the attributes experienced only a slight existence on OTAs, inhibiting their reach and producing handful of bookings.

“On leading of that we also experienced to regulate two premiums with the aged lodge software program: 1 for our web page and one for OTAs. This meant double the do the job anytime we improved a amount since we often experienced to update two,” Mr Ramirez explains.

All this adjusted substantially when he carried out SiteMinder’s channel manager:

“Now we just take care of a person amount and SiteMinder immediately updates our costs across all other channels. This doesn’t only enable us preserve at the very least 1 hour of function, depending on the year, but it also lessens the risk of human error,” Mr Ramirez details out.

The implementation also arrived with the prospect to link to considerably extra OTAs than just before. This considerably enhanced visibility and generated a lot more bookings.

Simple switch and great help

Mr Ramirez hasn’t forgotten his 1st impression of SiteMinder: “The framework of the technique appealed to me proper away. The interface was intuitive and every thing so quick to use – I promptly took to it.”

He also loved the dependable assist and the speed with which he could adjust from the previous to the new method: “We got alongside very well with the help workforce from the really starting, and we keep on to receive prompt answers to our queries. The change frequently was uncomplicated and easy. Of training course, our workforce experienced to learn how to use the new procedure, but that also did not just take extensive.”

Revenue nicely put in

After about just one yr Mr Ramirez stays satisfied with SiteMinder, which, he details out, he didn’t essentially hope:

“I’m a sceptic when it comes to new application alternatives, which is why I’m a lot more than pleased that all the things worked out so properly and that SiteMinder has tested to be these kinds of a trusted spouse. With the old method we usually ran into complications, and at times we’d have to wait for a prolonged time to get them solved. This is a point of the previous now.”

But this is not the only explanation Mr Ramirez continues to be certain that altering to SiteMinder was a superior final decision: “In my encounter the change was definitely value it. We had been looking to use as numerous channels as attainable with as tiny exertion as doable. And this is accurately what SiteMinder delivers. I unquestionably suggest that hoteliers acquire a chance and test a little something new.”

Thank you, Antonio, and we wish you all the achievements for the long term!


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