Shiji and Amadeus Integrations Help Hoteliers Streamline the Guest Experience and Drive Revenue

Shiji ReviewPro Guest Communications connects with Amadeus’ iHotelier® and HotSOS answers to raise world wide web conversions and make improvements to resort team performance.

Barcelona, February 2nd, 2023: Clientele of the two Shiji ReviewPro Guest Communications answer and Amadeus’ iHotelier® Booking Motor or HotSOS Services Optimization remedy will reward from a recently built-in AI-pushed chatbot to improved provide their attendees. Travelers who interact with the Shiji ReviewPro chatbot although exploring their following keep are seamlessly routed into the scheduling movement. After the guest has crammed in their specifics and is ready to e-book, they are redirected to the iHotelier Reserving Engine webpage to complete their transaction.

Shiji ReviewPro and Amadeus logo on blue background image of hotel pool

Thanks to the integration, all final results shown on the Amadeus reserving web page are filtered by guest details formerly gathered in the chat. Booking is now only a subject of decide on-and-shell out, earning the working experience uncomplicated and frictionless for the guest. Though messaging automation will help vacationers find the information and facts they need to have, the scheduling engine integration bridges the hole concerning details and reservation.

“This new partnership with Shiji reinforces our strategic objective to offer seamless methods that meet the rising need for technological know-how-driven visitor personalization. By incorporating guest messaging into the scheduling process, guests can conveniently and proficiently receive much more customized gives and shopping experiences, though hoteliers can include supplemental price to their immediate reserving channel,” stated Peter Waters, Government Vice President of Hotel IT Alternatives, Hospitality, Amadeus.

Shiji ReviewPro also integrates with Amadeus’ field main Service Optimization alternative, HotSOS. The two-way relationship features typical customers whole visibility of guest opinions administration up to date in actual-time on the two platforms. Jobs coming in from evaluations, surveys, messaging discussions or other updates show up specifically in the HotSOS resolution as perfectly as the Shiji ReviewPro platform, enabling prompt resolution for company, and a better view of team general performance.

“As hoteliers are relying additional and far more on the efficiencies of their tech stack, it is turning out to be more and more crucial for tech companies to make the digitization of the guest journey as simple and frictionless as achievable. We are joyful to be in a position to associate with business leaders like Amadeus and synch our initiatives to support hoteliers come to be additional efficient, deliver a lot more revenue, and improved serve their guests,” claims Michael Kessler, CEO of Shiji Visitor Remedies.

Clientele who are interested in mastering extra about the integration should really contact their Shiji ReviewPro Account Supervisor.

About Amadeus

Amadeus powers more customized and reliable vacation activities. Our methods are designed to enrich each individual phase of the traveller journey and assist hospitality vendors obtain, service, and retain visitors by profitably driving demand and changing them into loyal lovers.

Backed by above 35 decades of working experience, we style and design open, slicing-edge software package to supply the most efficient, dependable, and trustworthy techniques for our buyers. With experts in 175+ countries, we have a deep understanding of the hospitality sector and a drive to enable our hotel companions to create unforgettable guest activities. To discover out much more about Amadeus, visit Comply with us on: Facebook, Twitter, LinkedIn, and Instagram.

About Shiji / Shiji ReviewPro

Shiji Group presents program alternatives and expert services for the hospitality, foods provider, retail and leisure industries, ranging from resort administration solutions, to foods and beverage and retail techniques, payment gateways, info management, on line distribution and much more. Founded in 1998 as a network answers provider for hotels, Shiji Group these days contains 5,000 personnel in 80+ subsidiaries and brand names, serving in excess of 91,000 resorts, 200,000 dining establishments and 600,000 retail outlets.

Shiji ReviewPro is the leading guest knowledge management software encouraging hospitality turn into far more rewarding by gathering and knowing guest comments data. The Shiji ReviewPro cloud-based mostly platform incorporates Lodge Popularity, Guest Surveys, Case Management and Visitor Communications.

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